In the summer of 2023, Chrysler made a significant announcement regarding a recall affecting over 331,000 Jeep Grand Cherokee vehicles, including specific models such as the 2024-2025 Jeep Grand Cherokee and the 2024-2025 Jeep Grand Cherokee L SUVs.
This extensive recall impacts nearly all new Cherokee owners nationwide. Here’s essential information about the risks it presents and the steps you can take to rectify the issue.
Understanding the Jeep Cherokee Steering Recall
The recall was initiated due to potential issues with improperly installed rear coil springs, posing a significant safety risk as they could detach while driving. Stellantis, the parent company of Chrysler and Jeep, estimated that approximately 13% of the recalled vehicles may experience problems involving the Jeep Grand Cherokee steering shaft. Owners of the affected models were advised to contact their local Jeep dealer for an inspection.
The recall targets explicitly 114,302 units of the Jeep Grand Cherokee, manufactured between October 19, 2024, and April 4, 2025, and 217,099 units of the Grand Cherokee L, manufactured between January 27, 2025, and April 4, 2025.
The primary cause of the steering issue in the Grand Cherokee was identified as an assembly error during the manufacturing process. The intermediate shaft, a crucial component of the steering column that connects the steering wheel to the steering system, may not have been factored into the cost. If this shaft were not correctly installed, it could potentially detach from the steering system, resulting in a loss of steering control. This posed a significant safety risk to both the driver and other road users.
Warning signs of this issue included unusual noise when turning the steering wheel, indicative of the loose intermediate shaft moving within the steering column, and slight play in the steering, where the steering wheel could move slightly without causing any change in the direction of the front wheels.
The Risks of a Faulty Steering System in Your Car
A faulty steering system is one of the most dangerous problems a driver can face. When steering is compromised, your ability to maintain control of the vehicle is significantly reduced. This not only puts you at risk but also endangers passengers, pedestrians, and other drivers.
Below are the main risks associated with a malfunctioning steering system:
1. Loss of Vehicle Control
The greatest danger of a defective steering system is loss of control. Without reliable steering, drivers may struggle to:
- Navigate turns safely
- Avoid unexpected obstacles
- Maintain the correct lane position
Even a brief steering failure can lead to a serious accident.
2. Higher Accident Risk
Faulty steering increases the likelihood of collisions with:
- Other vehicles
- Pedestrians
- Roadside barriers or objects
This risk is exceptionally high at higher speeds, where quick and precise steering input is essential.
3. Poor Maneuverability
When steering performance is reduced, maneuvering the car becomes more challenging, especially in emergencies. Drivers may find it harder to make sharp turns or adjust quickly to avoid hazards.
Is Your Jeep Cherokee Affected by the Recall?
Vehicle recalls are issued to fix safety problems that could put you and others at risk. If you own a Jeep Cherokee, it’s essential to check whether your SUV is affected by a recall. The process is straightforward and takes only a few minutes to complete.
How to Check if Your Jeep Cherokee Has a Recall
Optional: Download the SaferCar App
The SaferCar app allows you to store your vehicle’s VIN and receive automatic recall alerts directly on your phone.
Find Your VIN
Your Vehicle Identification Number (VIN) is a 17-character code that identifies your car. You can find it:
On the lower-left corner of your windshield
Inside the driver-side doorjamb
On your registration or insurance paperwork
Go to the NHTSA Website
Visit NHTSA.gov/Recalls.
Enter Your VIN
Use the recall lookup tool. Enter your VIN, and the system will search for any open recalls.
Review the Results
The tool checks for recalls reported in the last 15 years. If your Jeep is affected, you’ll see details about the issue.
Take Action
If there’s an active recall, contact your Jeep dealer. The repairs will be free of charge.
How to Address Recurring Jeep Cherokee Manufacturing Defects
If you’re facing recurring Jeep Cherokee defects, it’s essential to know your rights and the steps you can take. Many owners encounter recurring mechanical or safety issues, and understanding how to address them can save you time, money, and frustration. Below is a straightforward guide to follow if your vehicle continues to have problems.
Step 1: Document the Issues
- Keep detailed records of every problem.
- Note the date, mileage, and exact description of the issue.
- Save repair orders and receipts from the dealership or mechanic.
- Document safety concerns such as stalling, braking failures, or electrical malfunctions.
Good documentation strengthens your case if you need to file a claim in the future.
Step 2: Pursue Warranty Repairs
Most recurring defects should be covered under the manufacturer’s warranty.
- Bring the vehicle in for repairs promptly.
- Make sure the dealership documents the issue each time.
- Note that state lemon laws typically require multiple repair attempts before legal action becomes possible.
Step 3: File a Lemon Law Claim
If the problem persists after several repair attempts, you may qualify for a Lemon Law claim.
- File a complaint with your state’s consumer protection agency.
- Consider arbitration if offered by the manufacturer.
- As a last resort, consider initiating legal action to seek a replacement vehicle or a refund.
Step 4: Consult a Lemon Law Attorney
Lemon law cases can be complex. A specialized attorney can:
- Evaluate your eligibility.
- Handle negotiations with the manufacturer.
- Recover attorney’s fees in many states (at no cost to you).
Key Reminder
The process and your eligibility vary depending on:
- Your state’s laws
- The age and mileage of your Jeep Cherokee
- The type and frequency of defects
Always seek professional legal advice to understand your rights and responsibilities.
Q&A Section
Q: Can I get my money back if my claim succeeds?
A: In many cases, yes. You may be eligible for a refund, a replacement vehicle, or compensation for the diminished value of your car.
